A. Best Captive Call Centre Operation

Choose one: (Call Centre Of The Year)

B. Best Outsourced Call Centre/Helpdesk Operation

Choose one: (Outsourced Call Centre of the Year)

Choose one: (Outsourced Helpdesk of the Year)

C. Best HelpDesk

Choose one: (Helpdesk of the Year)

D. Best OSP

Choose one: (Best OSP)

Captive Call Centre

HelpDesk

OSP

Outsourced Call Centre

F. CX Awards

First Name

Your Email

Fax

Address

Country

Last Name

Company Name

City

Tel

Mobile

Email

How long working in the Call Centre industry?

First Name

Last Name

Mobile

First Call Centre role?

Industry served? :

No. of Team Leaders? :

How many agents in the Call Centre? :

Geographical markets served? :

Location of Call Centre/s? :

How many seats in the Call Centre? :

No. of senior staff (Supervisors, QA, etc)? :

How many hours per day do you operate? :

How many calls are offered to your call centre per month? :

Languages used? :

% Inbound - Customer Service :

% Inbound - Sales :

% Outbound - Marketing :

% Outbound - Sales :

% Internal Helpdesk :

Predictive Dialer supplier :

Performance Management supplier :

Web Collaboration supplier :

Automatic Call Distributor supplier :

Call Recording supplier :

Main Telco provider :

Switchboard in use :

Interactive Voice Response supplier:

Computer Telephony Integration supplier :

CRM supplier :

Social Media supplier :

Email Response System supplier :

First Name

Email :

Last Name

Mobile :

First Name

Email :

Last Name

Mobile :

First Name

Email :

Last Name

Mobile :

How many languages does your Call Centre support? :

Are there any vertical industries where you offer specialist skills/services? :

How many vacant positions (room for growth) do you have? :

Do you provide:

Describe your unique value proposition for customers :

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Choose the categories applicable:

Outsourced Call Centre/Helpdesk Operation Awards

HelpDesk Awards

OSP Awards

Individual Awards

CX Awards

Multiple Ways To Win An INSIGHTS 2023 Award - Please Tick Your Choice(s)

To proceed to the application form, select an option below according to your understanding of ICCM.

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