Please complete the following steps. (Note that some steps are very short whereas others involve more questions and will take more time.) This stage is your initial registration demonstrating your interest in the competition. Once you complete it and it is checked, you will be sent a link in order for you to make your full Awards submission.

Note also the timelines for the Awards ’25 competition categories are below. Please take note of the September submission deadlines, the date for the regional Judging Panel, and the Awards Gala Dinner evening on Sept 25 when the Awards will be given out.

A. Title Awards

Aug 22, 2025 - Closing Date For Submissions

Aug 23 – Sept 10, 2025 - International Judging

Sept 11, 2025 - Regional Judging Panel

Sept 25, 2025 - Awards Gala Dinner

B. Problem Solver/Future Plan Initiative Awards

Sept 5, 2025 - Closing Date For Submissions

Sept 6 – Sept 17 – PS/FPI Assessments/Interaction

Sept 18 – Selection of Entrants

Sept 24-25 – Conf Presentations/Audience Judging

Sept 25 - Awards Gala Dinner

NB: If you require AI created feedback you need to make an initial submission by May 30

An Awards Awareness Day will be run on April 30th

Initial Note - INSIGHTS Call Centre/CX Methodologies (ICCM)

Your Awards submission will be sent to our panel of International Judges and they will use a scorecard based on INSIGHTS Call Centre/CX methodologies (ICCM) to mark it. ICCM covers all aspects of customer experience and call centre strategy, branding and operations. The details of ICCM may be best understood through INSIGHTS courses, FLAGS audits and other INSIGHTS consultancy interventions.

The highest International Judges scores will be nominated for the different Title Awards, and the winners from these nominees will be decided on The Regional Judging Day (though not publically announced till the Awards Gala Dinner)

Multiple Ways To Win An INSIGHTS 2025 Award - Please Tick Your Choice(s)

There Are Multiple Categories Within THE INSIGHTS MIDDLE EAST CALL CENTRE/CX '25 AWARDS Competition - Please select from the options below (Multiples are possible) *